Frequently Asked Questions
Everything you need to know about your beauty essentials at Dunn Directory.
How can I track my order?
Once your order has shipped, you will receive an email with a tracking number and a link to monitor your package's journey to your doorstep.
What is your return policy for beauty products?
We offer a 30-day return policy for unopened and unused products. Due to hygiene reasons, we cannot accept returns on cosmetics or skincare items that have been opened.
Are your products cruelty-free?
At Dunn Directory, we prioritize ethical sourcing. A majority of our catalog is cruelty-free, and you can find specific certifications listed on each individual product page.
How long does shipping usually take?
Standard shipping typically takes 3-7 business days within the continental US. We also offer expedited shipping options at checkout if you need your glow-up essentials sooner.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Do you offer international shipping?
Currently, we ship to select countries worldwide. Shipping costs and delivery times vary by location and will be calculated automatically during the checkout process.